Frequently Asked Questions

Therapy doesn’t have
to be scary.

  • Counselors can provide support in a variety of ways, from being present with a client as they express themselves to processing complex trauma. Many people find that counselors can be an immense support and asset in managing their stress, pursuing personal growth, and exploring relationships or concerns in their everyday life. We can provide a fresh, objective perspective and cultivate a sense of direction to help find a solution together. The benefits from therapy are directly related to how well you use the process and put it into practice.

  • Sunglow Counseling takes pride in offering specialized support and expertise in a wide range of areas. From nurturing maternal mental health to providing a safe haven for the LGBTQIA+ community, from helping veterans find peace to empowering adolescents to thrive, we're here for you. Our specialties within the practice include:

    • Maternal Mental Health

    • Infant Loss

    • Birth Trauma

    • LGBTQIA+ / Trans Care

    • Adolescents & Teens

    • Veterans

    • First Responders

    • Fertility / Infertility

    • Athletes & Performance Pressure

  • Everyone goes through challenging moments or periods in life; there’s nothing wrong with seeking out support and professional guidance to help you work through them.

    Equally many individuals find continuous counseling or coaching to be beneficial for number of reasons, and benefit from an established relationship when life becomes chaotic.

    Therapy provides long-lasting benefits, an opportunity to actively problem solve day-to-day concerns and learn skills to help avoid future hurdles.

  • While each counselor-client relationship is unique, the mark of success in therapy is solely at the discretion of the client.

  • Therapy is a big step for many people - and sometimes it can be just as overwhelming to begin the process as it is to discuss with family or friends. If someone you know discloses their therapy undertaking, here are some tips to help:

    • Listen actively: Let them know you're there to listen without judgment.

    • Offer reassurance: Therapy is a sign of strength and seeking help.

    • Normalize therapy: Talk openly about the benefits of mental health care.

    • Help with logistics: Offer to find resources or schedule appointments (where appropriate).

    Inversely, here are some things to avoid:

    • Pressuring Them: The decision to seek therapy is personal.

    • Offering Unsolicited Advice: Listen and be supportive, but avoid giving advice.

    • Minimizing their Struggles: Validate their feelings and concerns.

  • Sunglow Counseling currently accepts the following insurance carriers, though indiviual counselors may vary:

    • Aetna

    • AvMed

    • Backline

    • Cigna

    • Health Advocate

    • Humana

    • Magellan

    • Oscar Health

    • Open Path

    • United Health

    • Florida Blue

    • Blue Cross/Blue Shield

    • Lyra

    • Out of Network

    We also accept private pay and have a limited amount of sliding scale spots for those opting not to use their insurance coverage. Fees set by the insurance company are not negotiable. If you chose to use your insurance, please check your coverage by calling the number on the back of your insurance card.

  • Confidentiality is one of the most important elements between a client and psychotherapist. Successful therapy requires a high degree of trust knowing that what is discussed in session is not disclosed, with the limits of confidentiality being the exception. You may want your counselor to share information or give an update to someone and in those cases you counselor cannot release this information without obtaining your written permission by law.

    See our full policy on Confidentility for more information.

  • Sunglow Counseling use a HIPPA-compliant electronic filing system to store all counseling records, ensuring client documents are safely stored and protected.

    Because clients must be entered into the system for a counselor to enter documentation and notes, clients are reminded that failure to fill out their intake paperwork will result in a reduced intake session time in order to enter the needed intake information to this system.

    If you need assistance filling out your paperwork, Sunnglow Counseling is happy to help.​

  • Therapy assists a client in finding the root cause or pursue long term solutions to mental and emotional blocks that have elicited pain. Medication addresses the symptoms that are caused by the emotional distress or duress we are experiencing. Working with your medical doctor or Psychiatrist, you can determine what the best path is for you, considering that in some cases an integrated approach combining medication and therapy can be successful.

  • Please call 911 or go to your nearest emergency room. Notify your counselor; but most importantly, please seek help! We are not a crisis facility; while we can help you during your sessions, we are typically unable to get someone in the same day.